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Refund and Returns Policy

Refund and Return Policy

Last Updated: 01/01/2025

At bizzy.markets and gamersmarketplace.bizzy.markets, we strive to provide the best possible service to our customers. However, due to the nature of digital products and services, certain restrictions apply to refunds and returns. Please read this policy carefully before making a purchase.

1. General Policy

  • All sales are final unless otherwise stated in this policy.

  • Refunds and returns are handled on a case-by-case basis. We aim to resolve issues fairly and reach an agreement that satisfies both parties.

  • In most cases, refunds are issued as store credit rather than cash or bank transfers. This is due to high transaction fees and operational constraints.

2. Non-Refundable Items

The following items and services are non-refundable:

  • Digital Downloads: Once downloaded, digital products cannot be refunded.

  • Gift Cards: Gift cards and similar items are non-refundable.

  • Online Game Purchases: If you have already completed a top-up or in-game purchase, refunds cannot be processed.

  • Coupon Codes: Coupon codes or discounts cannot be refunded once purchased.

  • Account Purchases: Once an account is purchased, it cannot be refunded or returned. Sellers are paid immediately, and we only receive a small middleman fee. If you change your mind after purchasing an account (e.g., you found a better account), we cannot process a refund unless the seller agrees to take the account back. In such cases, a small fee may apply.

3. Refund Eligibility

Refunds may be considered in the following scenarios:

  • Failed Transactions: If a top-up or purchase does not go through, you may be eligible for a refund. However, if the transaction fee is high, it may be deducted from the refund amount.

  • Subscription Issues: If there is a problem with a subscription or service, we will first attempt to provide a replacement or exchange. If no replacement is available, store credit may be issued.

4. Middleman Services

  • Full Refund for Cancelled Deals: If a deal is cancelled before it starts, you will receive a full refund. In rare cases where transaction fees are very high, a small fee may be deducted.

  • No Refunds After Deal Starts: Once a deal is initiated through our middleman services, refunds or cancellations are not possible. We only proceed with transactions after multiple confirmations from both buyers and sellers.

5. Account Purchases

  • No Returns or Refunds: Once an account is purchased, it cannot be returned or refunded unless the seller agrees to take it back. In such cases, a small fee may apply. However, most sellers do not accept returns once the account is sold.

  • Account Security: After purchasing an account, it is your responsibility to secure it. We strongly recommend enabling two-factor authentication (2FA), changing the password, and adding any additional security measures provided by the game or platform. While we ensure that all accounts sold are legitimate and fully accessible at the time of purchase, we cannot be held responsible for future issues such as hacking or data breaches.

  • Goodwill Gesture: In rare cases where an account faces issues (e.g., access problems), we will work with you to find a resolution. This may include helping you find a replacement account at a discounted price, but this is not guaranteed and depends on the specific situation.

6. Top-Up Purchases

  • Cancellation Requests: If you wish to cancel a top-up order, you must inform us before the transaction is processed. However, cancellations are not guaranteed as top-ups are often completed quickly.

  • Negative Top-Ups: If you experience issues with a top-up (e.g., negative balance), we will investigate and take appropriate action. However, if the issue is due to past unsafe purchases from other platforms, we cannot be held responsible.

7. Physical Products

  • No Cancellations: Cancellations are not allowed for physical products once the order is placed.

  • Returns: Returns are only accepted if the product is defective or damaged. Please contact us within the return policy of receiving the product to initiate a return.

8. Store Credit

  • In cases where a cash refund is not possible, we may issue store credit for future purchases. This credit can be used to buy any product or service on our platform.

9. Customer Responsibility

  • Account Security: It is your responsibility to secure your accounts and personal information. We recommend using strong passwords, enabling two-factor authentication, and regularly updating your security settings.

  • False Claims: Any false claims for refunds or chargebacks will be denied. We keep detailed records of all transactions to verify claims.

10. How to Request a Refund or Return

To request a refund or return, please contact us at support@bizzy.markets with the following information:

  • Your order details (order number, product/service purchased).

  • A detailed explanation of the issue.

  • Any supporting evidence (screenshots, receipts, etc.).

We will review your request and respond ASAP

11. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

Thank you for choosing bizzy.markets and gamersmarketplace.bizzy.markets. We are committed to providing you with a safe, secure, and satisfying experience.

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